Customer support

Insulin pump support

Please find below a series of common questions on your insulin pump.

General Overview

How small is the insulin pump?

MiniMed® Veo 5 series (554) 
Measures just 5.1 x 7.6 x 2 cm.
MiniMed Veo 7 series (754).  
Measures 5.1 x 9.1 x 2 cm.


How light is the insulin pump?

MiniMed® Veo 5 series (554) 
Weighs just 95 grams including battery. 
MiniMed Veo 7 series (754).  
Weighs just 102 grams including battery.


Do you have a recommendation for what type of batteries to use?

MiniMed® Veo Insulin Pump
  • Alkaline AAA battery
  • Energizer batteries provide a very predictable time window between receiving a “low battery” warning to system loses power (an “off no power” state). This helps ensure proper battery alerts are received as your battery gets low.
  • The use of other battery brands or type may result in more variation.
  • Some features that may reduce battery life are:
    • using the backlight
    • vibrate alert type 
    • remote control & Meter
    • high basal rates –  “excessive” button pressing, bolusing and priming  


What is the low glucose suspend feature on the MiniMed® Veo™ insulin pump?

The low glucose suspend feature is a continuous glucose monitoring (CGM) feature to help people who may have a fear of hypoglycemia or hypoglycemia unawareness. If the feature is turned on, the pump automatically suspends insulin infusion for 2 hours when glucose levels reach a pre-determined threshold and, without intervention, will resume basal insulin delivery to its pre-set rate. All other sensor functions remain operational during insulin suspension.

What should I do if the low glucose suspend feature is triggered on the MiniMed® Veo™ insulin pump?

If you DO NOT respond to the alarm, the pump suspends insulin delivery, sounds a siren alarm and displays “I have diabetes, call for emergency assistance.” The pump suspends insulin delivery for 2 hours. After 2 hours, the pump resumes basal insulin delivery. If blood glucose (BG) is still low 4 hours after resuming basal, insulin delivery re-suspends. 

If you DO respond to the alarm, you can choose to suspend or resume basal insulin delivery. If you resume basal delivery then your pump will continue to deliver insulin. If you choose to suspend, the pump suspends insulin delivery as above. When the Low Glucose Suspend feature is triggered the pump sirens to ensure the alarm is heard and acted upon.


How do I set or change my glucose alarms limits?

The high and low glucose alarms have to be at least 0.6 mmol/L apart. 

If you set your high glucose limit at 10 mmol/L, then you cannot set your low glucose limit greater than 9.4 mmol/L.

Conversely, if you set your low glucose limit at 2.8 mmol/L then you cannot set your high limit lower than 3.4 mmol/L.

MiniMed® Veo: What do the rate of change arrows indicate?

One arrow either up or down indicates that glucose readings have increased/decreased by 0.05-0.11 mmol/L per minute.

Two arrows either up or down indicate that glucose readings have increased/decreased by 0.11-or more per minute.

The rate of change arrows can be used to help a patient detect when their glucose levels are rising/dropping quickly and act to help to prevent any severe episodes.